Returns & Complaints

Returns

If you are not completely satisfied with your purchase, you have the right to return your order within 14 days of receiving it. To be eligible for a return, products must be unused, unopened and returned in their original packaging.

To initiate a return, please contact our customer service with your order number. Return shipping costs are the responsibility of the customer unless the product is faulty or we have sent the wrong item.

Refunds

Once your return has been received and approved, your refund will be processed to the original payment method.

Please note that it may take a few business days for your bank or payment provider to process the refund. If you have not received your refund within 10 business days after approval, please contact our customer service.

Damaged, Defective or Incorrect Items

If you have received a damaged, defective or incorrect product, please contact us as soon as possible. Include your order number, a description of the issue and, where possible, photos showing the product and the defect. We will review your claim and provide further instructions.

Complaints are handled in accordance with the Swedish Consumer Sales Act.

Need Help?

If you have any questions, please contact our customer service or visit our FAQ for answers to the most common questions.